Refunds & cancellation

1. How subscriptions renew

Paid plans are billed in advance through Stripe for the interval you choose - monthly, every 3 months, every 6 months or annually - and renew automatically at the end of each interval until cancelled. The free plan is never charged.

2. Cancelling

You can cancel at any time from the Stripe customer portal, which you can open from the billing section of your dashboard. Cancellation stops the next renewal; your plan remains active until the end of the current billing interval. After that, your organization moves to the free plan. Your data is not deleted, but plan limits apply as described in our Terms of Service.

3. Upgrades and downgrades

When you upgrade, the new plan applies immediately and Stripe calculates any proration for the remainder of your current interval. When you downgrade, the change takes effect according to the option shown in the customer portal at the time.

4. Refunds

Because you can cancel at any time before your next renewal, fees already paid are generally not refunded for partially used intervals. We will refund charges that were made in error, such as duplicate charges or charges after a cancellation that we failed to process. If something went wrong, contact us at [email protected] within a reasonable time and include your organization name and the date of the charge.

5. Statutory withdrawal rights

Aroli is offered to businesses only. Statutory withdrawal (cooling-off) rights that some jurisdictions grant to consumers for distance contracts therefore generally do not apply.

6. Failed payments

If a renewal payment fails, Stripe may retry it and we will let you know by email. If payment cannot be collected, your subscription may lapse and your organization will move to the free plan's limits. Existing data is kept.

7. Contact